Privacy Policy

1. Information We Collect

From Customers

We collect information you provide directly, including your name, email address, delivery address, phone number, and payment information. We also collect usage data such as browsing history, order history, dietary preferences, allergen information, and nutrition goals on our platform.

From Vendors

If you register as a vendor, we collect additional information including:

• Business registration information (business name, address, type)
• Tax identification number (SSN or EIN) for tax reporting purposes
• Bank account information for payouts (processed securely via Stripe Connect)
• Government-issued identification for identity verification
• Operating hours and delivery zone configurations
• Team member information if you add staff to your vendor account

2. How We Use Your Information

• Process and fulfill your orders
• Communicate with you about orders and updates
• Personalize your experience and recommendations
• Analyze purchase patterns to improve service quality
• Track loyalty rewards and points
• Monitor dietary preferences and allergen alerts
• Process vendor payouts and commissions
• Generate required tax documents (1099 forms for vendors)
• Improve our platform and services
• Comply with legal obligations

Customer Analytics

We may categorize customers based on order frequency and preferences to provide better service and personalized recommendations. This helps vendors understand their customer base and improve their offerings.

3. Information Sharing

With Vendors

When you place an order, we share your name, delivery address, phone number, and order details with the vendor to fulfill your order. Vendors may see aggregated information about their customer base but are prohibited from using your personal information for any purpose other than order fulfillment.

Third-Party Service Providers

We work with trusted third-party providers to operate our platform:

• Stripe: Processes customer payments and vendor payouts via Stripe Connect. Stripe receives payment card details, bank account information (for vendors), and transaction data. See Stripe's privacy policy at stripe.com/privacy.
• Google Maps: Provides address verification and delivery zone mapping. Receives address information for geocoding purposes.
• Delivery Partners: Receive delivery address and contact information to complete deliveries.

We do not sell your personal information to third parties.

4. Data Security

We implement industry-standard security measures to protect your information. Payment data is processed securely through Stripe and is never stored on our servers.

Sensitive Financial Data

Vendor bank account information and tax identification numbers are encrypted using AES-256 encryption. We comply with PCI-DSS standards through our use of Stripe for all payment processing. Full bank account numbers are never displayed after initial entry.

5. Tax Compliance

For vendors who meet IRS reporting thresholds, we are required to:

• Collect tax identification numbers (SSN or EIN)
• Generate and file 1099-K forms reporting gross payment amounts
• Retain tax-related records for 7 years as required by law

This information is used solely for tax compliance purposes and is protected with encryption both in transit and at rest.

6. Data Retention

• Order history: Retained for your records and to improve recommendations
• Financial records: 7 years (required for tax compliance)
• Customer account data: Until you request deletion
• Vendor data: Duration of partnership plus 7 years for tax records

7. Cookies

We use cookies to maintain your session, remember your preferences, and analyze how our platform is used. You can control cookie settings through your browser.

8. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data (subject to legal retention requirements)
• Export your data in a portable format
• Opt out of personalized recommendations and analytics
• Understand how you are categorized for service purposes

California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect and how it is used, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information.

You can update your information in your account settings or contact us for assistance.

9. Contact Us

For privacy-related questions or requests, please contact us at privacy@localplated.com.